pala•linq Privacy Policy

Effective Date: May 31, 2016
Version 2.3

INTRODUCTION TO PRIVACY AT PALA•LINQ

We at Pala•linq know the value of trust and transparency, and we understand the need for responsible and secure protection of the information you choose to share with us. Your security is important to us, and we take your privacy seriously. Please read the following to learn more about our policies and practices for keeping your data secure.

The Pala•linq website and all other products and Services, including mobile applications, owned, controlled or offered by Pala•linq, and all content offered as part thereof, are collectively referred to herein as the “Services.” Subscribers, account holders, customers, users, and others who download, access, use, and/or subscribe to the Services (“you”) agree to the following privacy policy (the “Privacy Policy”).

By using or accessing our Services in any manner, you are acknowledging that you accept and are opting in to the practices and policies outlined in the Privacy Policy and Terms. By accessing the Services, you represent that you are over 18 years of age, and you hereby are giving full consent that Pala•linq will collect, use, and share your information as described below.

As noted in the Terms of Service, Pala•linq does not knowingly collect or solicit Personal Information from anyone under the age of 18. If you are under 18, please do not attempt to register for the Services or send any Personal Information about yourself to us. If we learn that we have collected Personal Information from an individual under age 18, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us Personal Information, please contact us at legal@palalinq.com

PALA•LINQ PRIVACY POLICY

This Privacy Policy covers our treatment of Aggregate de-identified data, Personal Information, and personally identifiable information that we gather when you are accessing or using our Services. It does not extend to the practices of third party companies with whom we may share data as a part of the recovery process. Because we do not control or monitor the Services of third party companies, and their privacy practices will vary, we strongly encourage you to review the privacy statement and terms of use for any third-party service.

Pala•linq gathers various types of Personal Information from our users for a variety of reasons. We use Personal Information internally in connection with our Services, including as a means of identifying you as a Pala•linq subscriber, to personalize and improve our Services, to allow you to set up a user account and profile, to contact you and allow other users to contact you, to fulfill rehabilitation requirements, to provide and improve the Service, and to analyze how you use the Services. We may share some Information with third parties. Pala•linq will not access your camera, your contacts, your location, or any other device content without your permission. Pala•linq will never contact others or post to social networks on your behalf without your permission. The following sections explain what information we collect and how we use it.

 

THE INFORMATION PALA•LINQ COLLECTS

Pala•linq collects both Personal Information and Anonymous information through the standard operation the Services. This information is used to identify you as a Pala•linq subscriber, track your preferences and settings, and to improve and personalize your experience. Certain information is required for the effective operation of the Services. These types of information are defined in the subparts below and used as described in the corresponding sections.

You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at privacy@palalinq.com.

a) Information provide to us by you or and/or your treatment facility:
We receive and store any information you voluntarily provide to us. For example, through the registration process, online assessment, and/or through your account settings, we may collect personal information such as your first name, your email address, or your phone number. Certain information may be required to register with us, or to take advantage of some of the features within the Pala•linq application. Instant messages, emails, contact requests and other forms of communication are kept private and confidential. Pala•linq does not retain copies of your messages or communications with other users.

b) Information collected automatically when using our Services
Whenever you interact with our Service, Pala•linq will automatically receive and record information on our server logs from your browser or device, which may include your IP address, device identification, “cookie” information, the type of browser and/or device you’re using to access our Services, and the page or feature you requested. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. If you click on a link to a third party website or Service, such third party may also transmit cookies to you. Again, this Privacy Policy does not cover the use of cookies by any third parties, and we aren’t responsible for their privacy policies and practices.

c) Information collected from other websites
Through cookies we place on your browser or device, we may collect information about your online activity after you leave our Services. Just like any other usage information we collect, this information allows us to improve the Services and customize your online experience, and otherwise as described in this Privacy Policy.

d) Enabling the “Do Not Track” Feature on your browser
Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and Services (including behavioral advertising Services) that you do not wish such operators to track certain of your online activities over time and/or across different websites. When you turn on the Do Not Track function in your browser, we stop collecting the information from your browser that allows us to tailor advertisements and other content specifically to you that is based on your visits to our advertising partners’ websites. Specifically, we stop collecting information from the unique browser cookie that links your browser to visits to third party sites. Do Not Track signals are set on a browser-by-browser basis, so you must set them on every browser you use if you do not wish to be tracked. Remember that this is just our Do Not Track policy, and we can’t and don’t make any promises about how third parties respond when you set this signal on your browser. Not all third parties will allow you to opt out of tracking or cookies.

e) Geo-tracking
The Pala•linq app uses the built-in Global Positioning System (GPS) and location capabilities built into your device. These data are used to track your location as well as the length of your stay. This feature enables you to check into required locations as a part of ongoing treatment.  You can choose whether this feature is enabled on your device. Please note that if you choose to turn off the location capabilities on your phone you will not be able to benefit from some of the features of this application. The Application will log that the user has disabled tracking.

f) Aggregated Anonymized Data:
The term “Anonymized Data” refers to information that is no longer associated with a specific individual. “Aggregate data” are data that describe groups or populations as opposed to individuals. Anonymized data can be used to improve user experience and application efficacy by giving us insights into the demographics and behaviors of our users. We may de-identify or anonymize your personal information so that you cannot be individually identified, and provide that information to our partners. We also may combine your de-identified information with that of other users to create aggregate de-identified data that may be disclosed to third parties who may use such information to understand and analyze our Services. These data will not contain individual identifiers, nor will any constellation of information be collated which can identify an individual.

g) Data stored on your Phone:
When you choose to end your Pala•linq subscription, all the information stored locally on your device will be deleted when the app is removed. If you retain a subscription, be advised that data will still be stored internally in the Pala•linq servers until you have explicitly ended your subscription. If you wish to clear your user history without deleting the application or ending your Pala•linq subscription, please contact us at privacy@palalinq.com.

HOW WE USE YOUR DATA

Pala•linq uses the information you provide to us to personalize and improve your experience with our services. Sometimes our affiliates and partners need to access these data in order to partner with us effectively. The following sections explain how the data we collect are employed.

COMMUNICATION WITH PALA•LINQ

We may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we may send you promotional email offers opportunities to participate in research studies, or email you about your use of the Services. These offers are independent of the Service the application provides, and your participation will not affect your receipt of the Services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our Services, and is in no way associated with your receipt of the Services.  If you do not want to receive communications from us, please indicate your preference by emailing us at legal@palalinq.com.

DATA SHARING

Pala•linq will not share information about you in personally identifiable form with anyone outside of our affiliates. However, de-identified information can provide valuable insights into the efficacy and quality of our product. In the interest of maintaining the highest standards, we may share information with third parties as described below:

AFFILIATED PARTNERS

In certain situations, businesses such as treatment centers, insurance companies, or third party websites we’re affiliated with may sell or provide products or Services to you through or in connection with the Pala•linq Services (either alone or jointly with Pala•linq). We may collect data you voluntarily provide through these transactions. We will share your Personal Information with that affiliated Partner only to the extent that it is related to such transaction or Service you. Your participation in these transactions will not affect the Services you receive as a part of your original agreement with Pala•linq. We have no control over the policies and practices of third party websites or businesses, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.

OUR DATA RETENTION POLICY

Once you have ended your Pala•linq subscription, your identifying information will be removed from our database of active subscribers. Data that have been collected about you that have been anonymized cannot be removed from aggregate banks, but THESE DATA CANNOT BE USED TO IDENTIFY YOU. De-identified data such as usage history, location data, and other information stored in your account may continue to be used internally for quality improvement research to enhance efficacy, accuracy, development of features and user experience.

SECURITY AT PALA•LINQ

We are committed to ensuring that your information is collected, applied and stored in the securest manner.  We have implemented a variety of commercially standard encryption and security technologies and procedures to protect your personal information stored by us from unauthorized access.  We also maintain standard physical and electronic procedural safeguards that limit access to your personal information to our employees (or people working on our behalf and under confidentiality agreements) who, through the course of standard business activities, will need to access your personal information. Pala•linq places a premium on protecting your information, but you should remain aware that any information you share online can be accessed by others. Pala•linq is not responsible for the actions of those who obtain your content in this manner. Pala•linq cannot guarantee your safety and security and you should be aware that submitting any information and using the Services is done at your own risk. DO NOT INCLUDE INFORMATION IN YOUR PUBLIC PROFILE THAT YOU WOULD PREFER TO KEEP PRIVATE. Pala•linq is not responsible for the voluntary disclosure of personal information or personally identifying information on your public profile.

Information stored or transferred electronically is never completely secure, so while we at Pala•linq do our best to protect you and your privacy, please be aware that absolute security cannot be guaranteed by Pala•linq.

YOUR ACCOUNT SECURITY

Access to the Service is enabled only by usernames and passwords.  You should maintain your username and password in strict confidence.  Under no circumstances should you share your username or password with any third party, or allow another person to access the Service using your username and password.  Please notify us immediately if you have any reason to believe that your username or password has been lost, compromised or misused in any way.  You are fully and solely responsible for any and all use of the Service using your username and password.  We reserve the right to revoke or deactivate your username and password at any time. If you have security concerns, questions, or need to reset your password, contact us at privacy@palalinq.com

PALA•LINQ SUBSCRIPTION

Subscription payments for the Services are processed by XXX, which uses Secure Sockets Layer (SSL) to ensure safe transactions. For security and privacy information visit XXXs Security Center. XXX provides Pala•linq with the details of each purchase. These details include name and email address, but do not include financial specifics such as a credit card number. This information is retained by Pala•linq for the purpose of future contact and support.

Downloads of the Pala•linq applications are processed by Google Inc., Apple Inc. and TestFlight. Pala•linq’s privacy policies and practices are not extensible to these entities. Please refer to Google’s privacy policy for questions about downloading Android Apps, and Apple’s Privacy Policy for questions about iTunes and TestFlight. These entities do not share any data of a personal nature with Pala•linq.

SAFETY, SECURITY, AND COMPLIANCE WITH LAW.

We may disclose any information, including personal information, we deem necessary to comply with any applicable law, regulation, legal process or governmental request, to enforce our rights, or to protect the safety and security of our Applications or other users.

JURISDICTION

All information passed through Pala•linq is handled in the United States. By using the Services, you agree that the handling of your personal information and any communication through the Services will be governed by the laws of the United States.

NOTIFICATION OF CHANGES

Pala•linq reserves the right to change and update this privacy policy. We do our best to reflect the most current standards in order to demonstrate the utmost respect for our users. We will do our best to keep you informed as we evolve, but please check this page for changes from time to time to make sure you are aware of our latest privacy practices.