Frequently Asked Questions

WEconnect’s engagement and results are greater than any other digital solution. WEconnect couples strong technology with peer recovery support specialists who assist patients in real time by developing comprehensive recovery plans to keep members in long-term recovery.

Yes. We take privacy very seriously and maintain HIPAA compliant standards.

WEconnect utilizes GPS location verification and URL verification to validate routine check-ins. It's only possible to check into routines if a member is in the right place at the right time. All member activity is visible on back-end dashboards, so improper use of the app signals a care team to intervene.

Every member of our PRSS team is trained in recovery management, education, and advocacy, professional ethics and responsibility, and confidentiality.

WEconnect offers many different levels of subscription (priced per member per month) and value-based pricing models. Contact us to learn more.

Depending on your members’ needs and subscription plan, our rewards program can last from a month, to 6 months, a year, and beyond. We have multiple rewards programs available to choose from, and we can also create customized packages on request. Please contact us for details.

Contingency management, the proven technique behind our incentive-based program, has been shown to be the single-most effective standalone method for substance use disorder. Rewards provide an incentive and keep patients highly engaged in their recovery plan. Keeping patients in long-term recovery reduces emergency department stays and readmissions over time. As a quality improvement activity, WEconnect helps drive a healthy medical loss ratio (MLR).

WEconnect Health supports patient wellness by providing them with the opportunity to earn digital gift cards for adhering to their care plan. By staying accountable to their recovery, they earn rewards. Patients can leverage these rewards to support their social determinants of health.

Yes! WEconnect leverages several methods by which EHR/EMR integration is possible.

Staff onboarding takes under an hour! We have digital learning resources and dedicated account managers who meet with staff to ensure they are set-up for success.

WEconnect members can get started in the app in just 10 minutes. If someone needs extra help, WEconnect peer recovery support specialists can help members setup accounts over text, phone, or in person.

We have partnerships with treatment centers, health plans, and MCOs across the United States and Canada, and their members receive a unique rewards code to get access to our service. 

We have several partnerships in place and are always working to expand our offerings to additional partners. Please let us know if you're interested in WEconnect reaching out to your health plan provider.

Currently WEconnect is available to residents of the United States and Canada, but we are always exploring potential options for expansion. For inquiries in other countries, please get in touch.

Your treatment provider will need to provide you with a unique rewards code. This code allows you to create your account and connects you with your treatment provider. If you have not received a rewards code, please reach out to your care team.

To access the WEconnect app, you need an iPhone or Android phone. You can download the iOS app from the Apple store or the Android app from the Google Play store.

These online all recovery meetings are very similar to in-person open recovery meetings. People can join from anywhere and either listen, share, or both. Participants are often in recovery, but may also be allies of the recovery community or family members and loved ones of individuals in recovery.

To request meeting attendance verification, please fill out our meeting verification form. Verification will be provided to you automatically via email after submitting the form.

We are currently hosting meetings daily at 7am, 9am, 12pm, 3pm, 6pm, 9pm, and 11pm ET. There is a daily meeting for family and loved ones at 8pm ET, a twice weekly women's meeting on Tuesdays and Thursdays at 7pm ET, and a twice weekly LGBTQ+ meeting on Mondays at 7pm ET and Wednesdays at 11am ET. We may also add additional meeting times in the future as capacity needs grow. As meetings continue to get cancelled, please share this information with your networks and keep coming back.

If you would like to share, you can click “participants” and then the blue “raise hand” button and it will let the facilitator know you would like to share.

To respect privacy, we do not allow meetings to be recorded by any attendee or facilitator. It is possible that screenshots of a  screen may be taken however, just as if an attendee took a picture at an in-person meeting. We do encourage all attendees to not take screenshots to be respectful.

No! WEconnect includes a diverse team of technologists, healthcare, science, and business experts, as well as those with firsthand knowledge of recovery.

We generally conduct one or two video call meetings, then we may have you meet members of the team you'll be working with most. Giving you the opportunity to meet with teammates from various functions (product, engineering, design, etc.) is also a possibility. You may be asked to do a take-home “assessment” prior to your interview.
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For software development roles, we ask you to complete a take-home exercise to showcase your skills. You will expand upon this exercise during your interview, so please be prepared to discuss that and for the possibility of some virtual whiteboarding as well.

Our mobile front end is built with React Native and Typescript; our web front end is written in Typescript and React. Our back end consists of node.js hosted on Heroku and supported by PostgreSQL.". We don't require experience with all of these technologies, but expect fluency in a couple. We do need you to be comfortable contributing in a Typescript environment.

We're always on the look out for hardworking, talented people with a growth mindset to become teammates. If you don't see an open position that directly aligns with your current experience, feel free to submit a general application here.