Frequently Asked Questions

WEconnect’s engagement and results are greater than any other digital solution. WEconnect couples strong technology with peer recovery support specialists who assist patients in real time by developing comprehensive recovery plans to keep patients in long-term recovery.

Yes. We take privacy very seriously and maintain HIPAA compliant standards.

WEconnect utilizes GPS-location verification to ensure check-ins are validated. It's only possible to check in to routines if a member is in the right place at the right time. All member activity is visible on backend dashboards and improper use is identified as a signal for a care team to intervene.

WEconnect peer recovery support specialists (WE-PRSS) have either a state recognized certification or a national credential. Requirements for obtaining a credential varies by state but typically requires 20-100 hours of peer work signed off on by a supervisor, personal or lived recovery experience, and a test demonstrating knowledge of recovery, treatment and ethical boundaries. In addition to personal recovery experience, the PRSS team is also trained in Recovery Management, Education and Advocacy, Professional Ethics and Responsibility, and Confidentiality.

WEconnect offers subscription, per member per month and value based pricing models. Talk to a member of the WEconnect team to learn more.

We have multiple rewards programs available, and can create customized packages on request. Please contact us for details.

Contingency management, the proven technique behind our incentive-based program, has been shown to be the single-most effective standalone method for substance use disorder. Rewards provide an incentive and keep patients highly engaged in their recovery plan. Keeping patients in long-term recovery reduces emergency department stays and readmissions. As a quality improvement activity, WEconnect helps drive a healthy medical loss ratio (MLR).

WEconnect Health supports patient wellness by providing them with the opportunity to earn digital gift cards for adhering to their care plan. Patients can leverage these rewards to support their social determinants of health.

Yes. WEconnect leverages several methods by which EHR/EMR integration is possible.

Staff onboarding takes under an hour! We have digital learning resources and dedicated account managers who meet with staff remotely or in-person to ensure they are set-up for success.

WEconnect patients can get started in the app in just 10 minutes. If someone needs extra help, WEconnect peer recovery support specialists can help members setup accounts over text, phone, or in person.

We have several partnerships in place and are always working to expand our offerings to additional partners. Please let us know if you're interested in WEconnect reaching out to your health plan provider.

WEconnect is currently available to residents within the United States and in Canada. In addition, we’re always exploring potential options for expansion in the future.

A unique treatment center code is needed in order to access our service. We have partnerships with treatment centers, health plans, and MCOs across the United States and Canada. For inquiries in other countries, please get in touch.

You’ll need a unique rewards code in order to get started. Your treatment provider will need to provide this in order to create your account. This code connects you to your treatment provider. If you have not received a rewards code, please reach out to your care team.

You also need an iPhone or Android phone to access our app. You can download the iOS app on the Apple store or you can download the Android app from the Google Play store.

These online all recovery meetings are very similar to in-person open recovery meetings. People can join from anywhere and either listen, share, or both. Participants are often in recovery, but may also be allies of the recovery community or family members and loved ones of individuals in recovery.

We are currently hosting meetings daily at 7am, 9am, 12pm, 3pm, 6pm, 9pm, and 11pm EST. There is a daily meeting for family and loved ones at 8pm EST, a weekly women's meeting on Tuesdays at 7pm EST, and a weekly LGBTQ+ meeting on Wednesdays at 11am EST. We may also add additional meeting times in the future as capacity needs grow. As meetings continue to get cancelled, please share this information with your networks and keep coming back. Full details are here: bit.ly/c19-mtgs

If anyone you know, or you yourself, needs extra support, please feel to message the meeting facilitator on the platform, or send an email to contact@unityrecovery.org and we’ll get you connected to a peer support specialist ASAP.

If you would like to share, you can click “participants” and then the blue “raise hand” button and it will let the facilitator know you would like to share.

To request meeting attendance verification, please fill out the form at unityrecovery.org/verification. Verification will be provided to you automatically via email after submitting the form.

To respect privacy, we do not allow meetings to be recorded by any attendee or facilitator. It is possible that screenshots of a  screen may be taken however, just as if an attendee took a picture at an in-person meeting. We do encourage all attendees to not take screenshots to be respectful.

No! WEconnect includes a diverse team of technologists, healthcare, science, and business experts, as well as those with firsthand knowledge of recovery.

We generally conduct one or two phone screens then want to meet you in person. Our onsite loop usually lasts 3-4 hours and gives you an opportunity to meet with teammates from various functions (product, engineering, design, etc). You may be asked to do a take-home “assessment” prior to your in-person interview.

For software development roles, we ask you to complete a take home exercise to showcase your skills. You will expand upon this exercise during your onsite, so please bring a laptop, and be prepared for some whiteboarding as well.

Our mobile frontend is built with React Native and Typescript; our web frontend makes use of Vue.js and vanilla Javascript; and our backend consists of node.js hosted on Heroku and supported by PostgreSQL. We don't require experience with all of these technologies, but expect fluency in a couple and we do need you to be comfortable contributing in a Javascript or Typescript environment.

We're always on the look-out for smart and fun teammates. If you don't see an open position that directly aligns with your current experience, feel free to submit a general application here.