What sets WEconnect Health apart from other solutions available?
WEconnect’s engagement and results are greater than any other digital solution. WEconnect couples strong technology with peer recovery support specialists who assist patients in real time by developing comprehensive recovery plans to keep patients in long-term recovery.
Is WEconnect's technology HIPAA-compliant?
Yes. We take privacy very seriously and maintain HIPAA compliant standards.
How do you ensure patients are staying on track with their recovery plan?
WEconnect utilizes GPS-location verification to ensure check-ins are validated. It's only possible to check in to routines if a member is in the right place at the right time. All member activity is visible on backend dashboards and improper use is identified as a signal for a care team to intervene.
How are your peer recovery support specialists certified?
WEconnect peer recovery support specialists (WE-PRSS) have either a state recognized certification or a national credential. Requirements for obtaining a credential varies by state but typically requires 20-100 hours of peer work signed off on by a supervisor, personal or lived recovery experience, and a test demonstrating knowledge of recovery, treatment and ethical boundaries. In addition to personal recovery experience, the PRSS team is also trained in Recovery Management, Education and Advocacy, Professional Ethics and Responsibility, and Confidentiality.
We have multiple rewards programs available, and can create customized packages on request. Please contact us for details.
03. Health Plan Inquiries
Why are rewards so effective for Substance Use Disorder?
Contingency management, the proven technique behind our incentive-based program, has been shown to be the single-most effective standalone method for substance use disorder. Rewards provide an incentive and keep patients highly engaged in their recovery plan. Keeping patients in long-term recovery reduces emergency department stays and readmissions. As a quality improvement activity, WEconnect helps drive a healthy medical loss ratio (MLR).
How do you improve social determinants of health?
WEconnect Health supports patient wellness by providing them with the opportunity to earn digital gift cards for adhering to their care plan. Patients can leverage these rewards to support their social determinants of health.
Do you integrate with Electronic Health Records?
Yes. WEconnect leverages several methods by which EHR/EMR integration is possible.
04. Provider Inquiries
How do care teams get started?
Staff onboarding takes under an hour! We have digital learning resources and dedicated account managers who meet with staff remotely or in-person to ensure they are set-up for success.
How do patients get started?
WEconnect patients can get started in the app in just 10 minutes. If someone needs extra help, WEconnect peer recovery support specialists can help members setup accounts over text, phone, or in person.
05. Patient Inquiries
Does my health plan partner with WEconnect?
We have several partnerships in place and are always working to expand our offerings to additional partners. Please let us know if you're interested in WEconnect reaching out to your health plan provider.
Can I use WEconnect outside of the United States?
WEconnect is currently available to residents within the United States and in Canada. In addition, we’re always exploring potential options for expansion in the future.
Can anyone use WEconnect?
A unique treatment center code is needed in order to access our service. We have partnerships with treatment centers, health plans, and MCOs across the United States and Canada. For inquiries in other countries, please get in touch.
How do I get started?
You’ll need a unique rewards code in order to get started. Your treatment provider will need to provide this in order to create your account. This code connects you to your treatment provider. If you have not received a rewards code, please reach out to your care team.
These online all recovery meetings are very similar to in-person open recovery meetings. People can join from anywhere and either listen, share, or both. Participants are often in recovery, but may also be allies of the recovery community or family members and loved ones of individuals in recovery.
When are the meetings offered?
We are currently hosting meetings daily at 7am, 9am, 12pm, 3pm, 6pm, 9pm, and 11pm EST. There is a daily meeting for family and loved ones at 8pm EST, a weekly women's meeting on Tuesdays at 7pm EST, and a weekly LGBTQ+ meeting on Wednesdays at 11am EST. We may also add additional meeting times in the future as capacity needs grow. As meetings continue to get cancelled, please share this information with your networks and keep coming back. Full details are here: bit.ly/c19-mtgs
Who do I talk to if I need extra support?
If anyone you know, or you yourself, needs extra support, please feel to message the meeting facilitator on the platform, or send an email to firstname.lastname@example.org and we’ll get you connected to a peer support specialist ASAP.
How do I share on the meeting?
If you would like to share, you can click “participants” and then the blue “raise hand” button and it will let the facilitator know you would like to share.
How can I verify meeting attendance?
To request meeting attendance verification, please fill out the form at unityrecovery.org/verification. Verification will be provided to you automatically via email after submitting the form.
Are these meetings recorded?
To respect privacy, we do not allow meetings to be recorded by any attendee or facilitator. It is possible that screenshots of a screen may be taken however, just as if an attendee took a picture at an in-person meeting. We do encourage all attendees to not take screenshots to be respectful.
07. Job Applicant Inquiries
Is everyone at WEconnect in recovery/sober?
No! WEconnect includes a diverse team of technologists, healthcare, science, and business experts, as well as those with firsthand knowledge of recovery.
What should I expect during the application process?
We generally conduct one or two phone screens then want to meet you in person. Our onsite loop usually lasts 3-4 hours and gives you an opportunity to meet with teammates from various functions (product, engineering, design, etc). You may be asked to do a take-home “assessment” prior to your in-person interview.
For software development roles, we ask you to complete a take home exercise to showcase your skills. You will expand upon this exercise during your onsite, so please bring a laptop, and be prepared for some whiteboarding as well.
What is your tech stack and do I need prior experience with it?
I’d like to apply but don’t see a relevant job opening. What should I do?
We're always on the look-out for smart and fun teammates. If you don't see an open position that directly aligns with your current experience, feel free to submit a general application here.
We're dedicated to serving our partners and their patients
Find out how WEconnect helps people and organizations across the industry tackle substance use disorder.